Ce document n’existe qu’en anglais, et c’est la version anglaise qui fait foi : une traduction automatique d’un texte juridique ne dit plus la même chose.
Refund & Subscription Policy
Last update: August 22nd, 2026
OdoKeep is a service provided by Rafael Soares, Porto, Portugal. This policy explains what the paid plan costs, how it is billed, how you cancel it, how refunds work, and what happens to your data when a paid plan ends.
1. The Two Plans
OdoKeep has exactly two plans:
- Free. One vehicle, three tags, and statistics limited to the last three months. It costs nothing and does not expire.
- OdoKeep Plus. Five vehicles, fifteen tags, full history, cost per kilometre and consumption analytics.
OdoKeep Plus can be bought in two ways: as an auto-renewable subscription, or as a one-off lifetime purchase. Both unlock exactly the same features. There is no other plan, and no fleet, business or team tier exists.
Viewing, exporting and deleting your own records is free on every plan.
2. Subscription Title, Length and Price
- Title of the subscription: OdoKeep Plus
- Length of the subscription: 1 month, or 12 months
- Price per period: Prices are displayed inside the App prior to purchase. The exact amount in your local currency, including applicable taxes, is determined by the store.
Each subscription is a single product covering all of the OdoKeep Plus features listed above. Prices include VAT where it applies, and the exact amount in your currency is shown by the store before you confirm the purchase.
3. Payment and Automatic Renewal
- Payment is charged to your Apple ID account (App Store) or to your Google Play account (Play Store) at confirmation of purchase.
- The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
- Your account is charged for renewal within 24 hours before the end of the current period, at the price of the plan you are on.
- Each renewal buys another period of the same length: one month on the monthly plan, twelve months on the annual plan.
Billing is handled entirely by Apple or Google. We never receive, see or store your card details.
4. Managing or Cancelling Your Subscription
You can turn auto-renew off at any time, in your own store account:
- Apple: Settings > Apple Account > Subscriptions
- Google Play: Play Store > Subscriptions
Cancelling stops the next renewal. It is not an immediate refund: your OdoKeep Plus access continues until the end of the period you have already paid for, and the account then returns to the Free plan.
Deleting the app does not cancel a subscription. Auto-renew has to be turned off in the store.
5. Free Trials
There is no free trial today. OdoKeep Plus is sold at its full price from the first period.
If a free trial is offered in the future, the standard store rule applies: any unused portion of a free trial is forfeited when you purchase a subscription. The trial ends the moment the purchase is confirmed and the paid period begins.
6. The Lifetime Purchase
OdoKeep Plus is also sold as a one-off lifetime purchase, at the price the store shows for your country before you confirm.
- It is a non-consumable purchase, not a subscription. It does not renew and it is never charged again.
- There is no auto-renew setting for it and nothing to cancel.
- It is tied to the store account used to buy it. You can restore it on your other devices with Restore purchases in the app, signed in with the same Apple ID or Google Play account.
- Later price changes do not affect a lifetime purchase you already own.
7. Refunds Are Handled by Apple and Google
Purchases are made through the App Store or Google Play, which means Apple or Google is the seller of record. We cannot issue a refund, reverse a charge or cancel a purchase for you, because the payment never reaches us directly and we have no access to the stores' billing systems.
Request a refund from the store you bought from:
- Apple: reportaproblem.apple.com, signed in with the Apple ID used for the purchase.
- Google Play: open the Play Store, go to your order history under Payments and subscriptions, find the OdoKeep purchase and request a refund there.
Whether a refund is granted, and how quickly, is decided by the store under its own policies. If something in the app is broken, write to us anyway. We would rather fix it, and we can confirm in writing what went wrong, which you are free to attach to your request.
8. Your 14-Day Right of Withdrawal in the EU
As a consumer in the European Union you normally have 14 days to withdraw from a distance contract, without giving a reason. That right comes from article 9 of Directive 2011/83/EU, transposed in Portugal by article 10 of Decreto-Lei n.º 24/2014, of 14 February.
Digital content is the exception to it. Under article 16(m) of the same Directive, and article 17 of Decreto-Lei n.º 24/2014, the right of withdrawal is lost for digital content that is not supplied on a tangible medium once supply has begun with the consumer's prior express consent and with the consumer's acknowledgement that the right is thereby lost.
In plain words: OdoKeep Plus unlocks the instant the purchase is confirmed. By confirming the purchase and using the paid features, you expressly ask for performance to begin immediately and you accept that you lose the 14-day right of withdrawal. If you would rather keep that right, do not use the paid features and contact us within 14 days of the purchase.
None of this removes the store refund routes in section 7, and none of it affects your statutory rights if the app is faulty or does not do what we say it does.
9. Price and Feature Changes
We may change prices, or change what a plan includes. Where a price change affects an existing subscription, the store notifies you in advance and, where the store requires it, asks you to agree before the new price is charged. You can always turn off auto-renew before a change takes effect.
10. When a Paid Plan Ends
Nothing is deleted. If a subscription lapses or is cancelled and the account returns to the Free plan:
- Every vehicle, record and reading stays on your device and in your account.
- You keep one editable vehicle and you choose which one it is. The others become read-only: you can open them and read everything, but you cannot add or change records in them until you are on Plus again. Once the choice is made it stays for 30 days before it can be changed.
- Statistics return to the Free plan's three-month window.
- Buying Plus again, or restoring a lifetime purchase, unlocks everything exactly as it was.
You can export your full garage to JSON or CSV at any time, on any plan, and you can delete your account from inside the app.
11. Contact
For questions about a subscription, a purchase or this policy:
For data protection and other legal requests: