Something not working?Get in touch.
Send an email or open a ticket in the app. Whoever replies knows the code from the inside, so you will not have to explain the app to anyone.
Two ways in.
Both arrive in the same place. Whichever you pick, say which vehicle it concerns, what you tapped and what happened instead. It saves a round trip.
The general address, for anything: a bug, a question, a refund, an idea. You do not need an account to write.
Inside the app
If you are signed in, open a ticket from your profile. Replies land in that same screen, and your app version and device come attached so nobody has to ask.
Response time
Every message is read and answered properly, which usually takes a few working days.
Write in English or in Portuguese, whichever is easier. We read both.
The practical ones.
I cannot sign in.
If you signed up with an email and a password, ask for a reset link on the sign-in screen. The link opens a page on this site where you set a new one. If you signed up with Google, sign in with Google again: that account has no password to reset.
New phone. How do I get Plus back?
Sign in with the same account, then use Restore purchases on the Plus screen. Plus belongs to your App Store or Google Play account rather than to a device, so neither the subscription nor the lifetime purchase is ever paid for twice.
How do I cancel my subscription?
In the store that charges you, never inside OdoKeep. On iPhone: Settings > Apple Account > Subscriptions. On Android: Play Store > Subscriptions. Plus stays active until the end of the period you already paid for. The lifetime purchase is a single payment, so there is nothing to cancel.
What happens to my vehicles if Plus ends?
Nothing is deleted. Every record stays visible and exportable on the free plan. Vehicles above the free limit turn read-only instead of disappearing: you pick which one stays editable, you can change that choice whenever you want, and coming back to Plus wakes all of them up exactly as you left them.
How do I export my data?
From Settings > Data, in JSON or CSV, on any plan. The JSON is the complete copy and can be imported back into a garage later; the CSV opens in a spreadsheet. An export is a copy of your data, not a backup of your account.
How do I delete my account?
From Settings > Account > Delete account. It permanently removes your account and the whole garage from the servers: vehicles, records, obligations and labels. It cannot be undone, so export first if you want to keep a copy. Support tickets are the one exception, because a conversation belongs to both sides of it: they are kept after the account is deleted.
Does the app work without a network?
Yes. OdoKeep is offline-first: everything is written and read on your device first, and syncs once there is signal again. You can log a fill-up in an underground car park and it reaches the server the next time you have bars.
The paperwork.
The five documents that govern OdoKeep, in English and in Portuguese, and the person answerable for them.
OdoKeep is provided by Rafael Soares, Porto, Portugal.
- General support
- [email protected]
- Data protection and legal requests
- [email protected]